TRADING TERMS AND CONDITIONS


We advise you to read these terms and conditions prior to making a purchase. 

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by ToDot Handcrafted Goods Limited with registered details: 115 Holyfields, West Allotment
Newcastle. NE27 0EY. Registered in England No. 09574193

Every effort is made to ensure this website is as accurate as possible, both in terms of prices displayed and descriptions.

All measurements displayed are approximate. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to these terms and conditions
  • Changes to promotions, offers and discounts
  • Changes to content and product information
  • Temporary or permanent withdrawal of the website
Prices displayed are in Pounds Sterling and inclusive of VAT.

Where Sale prices are quoted, the normal price will have applied either online or in-store for at least 28 consecutive days in the last six months.

Once you have completed your online purchase, we will send an email confirmation containing details of your order.

This confirmation does not act as acceptance of your order as this is subject to the following:

The product being in-stock and available for delivery
Payment being authorised
Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way.

It is at this point that a contract will exist under these terms and conditions.

PAYMENT

No charge will be made until your order is despatched.

Payment can be made by Paypal, Credit Cards (through the Paypal system with no need to register) and by BACS/Bank Transfer.

Cash and Cheques are not accepted.

DELIVERY

We deliver to Great Britain and Northern Ireland addresses only.

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

Delivery times may also be affected by circumstances beyond our control. Find out more.

We are unable to offer exchanges or refunds, including for bespoke items or special orders.

Products may only be returned if the goods are faulty or were supplied incorrectly. In these circumstances, you should contact T0Dot within 48 hours of delivery, using the contact form at the bottom of the website.

This does not affect your statutory rights.